Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture pieces are processed within 2-3 business days. Depending on your location, standard delivery typically takes 7-14 business days. White-glove delivery options may require additional scheduling time.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer international shipping?
Currently, Casta Diva ships to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Casta Diva account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger furniture purchases.
Are your materials sustainably sourced?
At Casta Diva, we prioritize craftsmanship and responsibility. We partner with suppliers who utilize FSC-certified wood and OEKO-TEX certified textiles whenever possible to ensure environmental safety and quality.