Returns & Exchanges

At Casta Diva, we want you to be completely satisfied with your home luxury purchase. If your item isn't the perfect fit for your space, we offer a 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully repack your items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.